Shipping & Return

Shipping & Return

Order and Shipping Confirmation

On the “Checkout page” you will see multiple delivery methods after selecting your country, you will see available methods of shipment to your country, prices and approximate delivery times.

You will receive an email confirmation once your order has been successfully placed - it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
For all payed orders before 13:00, except Saturday, Sunday and All Bank Holidays, your package will be shipped on the same day. Whatever the shipping method you choose, we will provide you the link with your tracking number to follow the delivery of your package on *order tracking page*.
Shipping fees include packing, handling, and mailing costs. There is a fixed part and a variable part, depending on the price of your order. We recommend you group your purchases in one single order. If you do not follow this procedure, you will need to pay the shipping fees for each order you place. We care about the packing of your items. However, we cannot be held liable for the damages caused by the carrier.

Free shipping

Sometimes we provide, for a limited time only, free shipping when you spend more than 100 EUR with us. 
Time to time our special promo may include a free shipping.
N.B.: Promotional code works only for one order, so please combine multiple products in one order.

Possible delivery methods

Economy shipping

The cheapest way to get a package to you, under 2 kg. When the shipment arrives to destination post office, depending on the country, you will be either notified by post office to pickup the parcel yourself or it will be delivered to your shipping address.
Note that some local postal offices may have a limited period of time to store your shipment, by the end of this period the package will be sent back to us.
If this happens, we will refund this order by a credit in our online store, except the shipping fee, which can not be refunded.

Shipping To Total Weight (gramm)
500+ 1000+ 2000
EU Countries 4.55 € 6.39 € 11.54 €
Non-EU Countries 6.55 € 10.96 € 20.35 €

EMS Shipping

Considered as express shipping. Works same way as *Economy Shipping*, but a bit faster.
Weight limit per parcel is 20 to 35 kgs, varies on country you want to ship to.

Pricing starting from 15 EUR for 500 gramm of total package weight, and additional 1000 gramm will cost starting at 11 EUR.
At Checkout you will be able to see real shipping cost for this method.

DHL Express

The fastest, yet the most expansive way to get the package to your door. Courier will deliver it to you in next 2-3 business days.
Courier will contact you by phone, to determine a better time to handle the package to you.

Where We Ship

We currently ship to countries that are listed in our order page .

Taxes

For orders outside of EU we do not charge VAT, but your local taxes may apply. For more details please contact your local customs or feel free to contact us.

Returns

Returns on items eligible for returns are accepted within 14 days of receipt. Unfortunately we can not offer returns on sale or discounted items.
Items must be returned unopened/unused, with it’s original seal in their original packaging.
Shrink-wrapped products must be unopened.
If you wish to return the goods, please complete this form RETURNED ITEMS FORM.

Please, make sure the returned goods are properly packed and sealed to avoid any damage in transit
Enclose the completed Returns form inside the return package.
Customers outside the EU, please be sure to mark and declare the goods as RETURNED GOODS to the couriers/postal service.
Please, make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.

Late Returns

Any item returned after 14 days of receipt is not eligible for refund.
Items Not Eligible for Return Please, note that we do not accept returns of personalised or custom-made products, final sale items, or products that are specified as non-returnable in its description, unless they are faulty.
Any exceptions to this policy will be listed under product details on the product page.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use this form to return the original item, and go to libraryoftips.com to purchase the correct item in a new order.
Receiving a Refund A refund will be processed once we have received your returned items.
Any items that are damaged when we receive them are not eligible for refund.
Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items.
Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price.